Services
Last updated: 29 August 2026
Flourishing Minds respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how personal information may be collected, used, stored, and protected when you visit and use the Flourishing Minds website.
Flourishing Minds processes personal information in accordance with applicable South African privacy and data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
1. Information We Collect
As an informational website, you can generally browse the Flourishing Minds website without providing personal information.
However, personal information may be collected when you voluntarily provide it, for example if you:
- Contact the practice by email or telephone;
- Submit information through a contact or enquiry form;
- Request information about psychological services or workshops; or
- Otherwise communicate with Flourishing Minds.
Depending on how you interact with the website or practice, information provided may include your name, contact details, and the contents of your enquiry.
2. Automatically Collected Information
When you visit a website, certain technical information may be collected automatically by the website, hosting provider, security services, or analytics tools.
This may include information such as:
- IP address;
- Browser and device type;
- Operating system;
- Pages visited;
- Date and time of access;
- Referring website; and
- Other technical information relating to website usage.
This information may be used to maintain website security, improve website performance, and understand how visitors use the website.
3. Cookies
The Flourishing Minds website may use cookies or similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors interact with the website.
Cookies are small text files stored on your device when you visit a website.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some websites.
Where third-party services are used on the website, those services may also use cookies or similar technologies in accordance with their own privacy policies.
4. How We Use Personal Information
Personal information may be used for purposes including:
- Responding to enquiries;
- Communicating with you when requested;
- Providing information about Flourishing Minds’ services;
- Responding to requests regarding workshops or other offerings;
- Maintaining and securing the website;
- Improving the website and user experience;
- Complying with legal and regulatory obligations; and
- Other purposes that are communicated to you at the time the information is collected or otherwise permitted by law.
Flourishing Minds will not use your personal information for unrelated purposes without an appropriate lawful basis or your consent where consent is required.
5. Psychological and Health Information
If you voluntarily provide information relating to your mental health, psychological wellbeing, or other health-related matters where contacting Flourishing Minds, this information may constitute special personal information under applicable South Africa law.
Such information will be handled with appropriate confidentiality and care and processed only where there is lawful basis to do so.
You are encouraged not to include detailed or sensitive personal or health information in general website enquiries unless it is necessary for your enquiry.
6. Sharing of Personal Information
Flourishing Minds will not sell or rent your personal information to third parties.
Personal information may be shared where reasonably necessary and legally permitted, including with:
- Service providers who assist with operating, maintaining, or securing the website;
- Technology or hosting providers;
- Professional advisers where appropriate;
- Regulatory or governmental authorities where legally required; or
- Other parties where you have gotten permission or where disclosure is otherwise permitted or required by law.
Where appropriate, reasonable steps will be taken to ensure that third parties who process personal information on behalf of Flourishing Minds maintain appropriate safeguards.
7. Storage and Security
Flourishing Minds takes reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable legal, professional, or regulatory requirements.
8. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the rights to:
- Request access to personal information held about you;
- Request correction or updating of inaccurate or incomplete information;
- Object to certain forms of processing;
- Request deletion of personal information where legally permitted; and
- Lodge a complaint regarding the processing of your personal information.
Requests relating to personal information can be directed to Flourishing Minds using the contact details provided below.
9. Children's Information
This website is not intended to knowingly collect personal information from children through general website enquiries without appropriate involvement or consent from a parent, guardian, or other person authorised to provide such consent, where required by law.
If you believe that personal information relating to a child has been provided to Flourishing Minds without appropriate consent, please contact the practice.
10. Third-Party Websites
The website may contain links to external websites or online services.
Flourishing Minds is not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those websites before providing them with personal information.
11. Changes to This Privacy Policy
Flourishing Minds may update this Privacy Policy from time to time to reflect changes in the website, services, legal requirements, or privacy practices.
Any updates will be published on this page, together with the date on which the policy was last updated.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact Flourishing Minds.